Shipping policy

SHIPPING POLICY 

Docked N' Loaded, as the manufacturer, is not responsible for any product(s) lost, damaged or stolen during shipping or transit. Risk of loss shifts from Docked N' Loaded to the customer once it leaves the Docked N' Loaded warehouse. Goods are deemed to be sent and in transit once picked up from the Docked N' Loaded warehouse by the carrier. Customer assumes all risk of loss during any point in transit once product is picked up by the carrier from the Docked N' Loaded warehouse. 

We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package.

We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. 

We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.